RPC
Procurement and Aftersales support, SAP follow-up, reporting and incident coordination.
Carlos San Miguel · Madrid, Spain
Operations, data and digital support professional focused on process improvement, reporting and practical AI.
Corporate operations, process coordination, dashboards and digital workflows with a practical business focus.
Operations, data and digital support professional with experience in corporate environments, reporting, process coordination and practical uses of AI to improve productivity and information flows.
Tools used in daily work
SAP, Qlik Sense and Excel support my work in operations, reporting follow-up and process visibility.
Experience
Professional Experience Snapshot
Experience across operations support, procurement workflows, reporting and process coordination.
Endesa
Documentation validation and coordination in solar financing operations.
Ayuntamiento de Madrid
Administrative support for public procurement processes.
Openbank
Operational banking support and customer process handling.
Key Areas
Operations, data and digital focus
Core areas that define my current profile in corporate environments and practical digital work.
Projects
Applied Digital Projects
Selected initiatives that show how I use digital tools, structured information and practical AI to support communication and efficiency.
Project
Personal Portfolio Website
Personal portfolio designed to communicate my professional background in operations, reporting, digital workflows and practical uses of AI.
Personal initiativeProfessional positioningContent structureDigital communication
Operational impact: Creates a clearer professional presentation and helps explain how operations, data and digital tools connect in my profile.
Project
AI Tools for Content and Productivity
Practical exploration of AI tools applied to writing support, information organization and day-to-day productivity.
Practical AIProductivityAI toolsInformation workflows
Operational impact: Supports faster content work, clearer information handling and a more grounded use of AI in real business routines.
Project
Dashboards, KPI Tracking and Data Analysis
Practical work around dashboards, KPI tracking and data analysis to improve visibility in business environments.
DashboardsReportingExcelQlik Sense
Operational impact: Reinforces a practical approach to reporting and analysis, improving visibility over processes, results and follow-up needs.
Education
Academic Background
Education that supports a business-oriented view of operations, data and digital tools.
University Degree
Universidad Rey Juan Carlos
Bachelor's Degree in Business Administration
Higher Technical Qualification
Universidad Europea
Higher Technician in Network Systems Administration (ASIR)
University Continuing Studies
Universidad Europea
University certificate studies in Cybersecurity, Artificial Intelligence and Big Data
Current Areas of Interest
Current Areas of Interest
Topics that connect my professional experience with practical digital improvement.
OPS
Operations and business processes
I am interested in how clearer processes, better coordination and structured follow-up improve day-to-day execution.
DATA
Data analysis and dashboards
Dashboards, reporting and KPI tracking help make information easier to read and more useful for operational decisions.
TOOLS
Digital tools and productivity
I explore digital tools that help organize information, improve productivity and support smoother workflows.
AI
Practical uses of AI
My interest in AI is practical: better writing support, information organization and more efficient workflows in everyday work.
Blog
Latest Insights
Articles on dashboards, documentation, operations and practical uses of digital tools in business contexts.
Operational Reporting
How to Present Dashboards to Automotive Dealerships to Boost Accessory Sales
A practical framework for presenting accessory sales dashboards to dealership teams with clear KPIs and actionable insights.
March 7, 2026 · 2 min read
Automotive OperationsDashboard DesignSales KPIsAccessory Performance
Read Article
Documentation & Operations
How to Build an Effective FAQ Manual for Recurring SAP User Questions
A documentation-first method to identify recurring SAP issues and build an FAQ manual that improves operational efficiency.
March 6, 2026 · 2 min read
SAP SupportKnowledge BaseDocumentation StandardsProcess Efficiency
Read Article
Training Content
How to Structure Web Content for a Training Platform
A practical guide to organizing training platform content with clear module architecture, navigation, and instructional flow.
March 5, 2026 · 2 min read
Learning DesignContent StructureInformation ArchitectureOperational Enablement
Read Article