Operations & Business Support Consultant

Current role supporting Purchasing and Aftersales processes in a BMW-related business environment, with responsibility for SAP support, reporting follow-up, incident handling and operational coordination.

• • Provide SAP support for users involved in purchasing and related operational workflows.
• • Track recurring reports and KPI information for business follow-up.
• • Handle incidents and support day-to-day process execution in coordination with internal teams.
• • Review data and participation tracking linked to dealership and campaign activity.
• • Organize internal content and support materials used in process communication and training.

Back Office Operations

Back-office operations support focused on documentation, validation and coordination in solar financing workflows.

• • Review and manage documentation required for solar financing processes.
• • Support customer validation steps and structured back-office checks.
• • Coordinate follow-up between teams involved in each case.
• • Use Salesforce to register incidents, updates and process status.

Administrative Procurement Support

Administrative support in public procurement, with a focus on documentation control, coordination and process follow-up.

• • Support administrative tasks linked to public procurement procedures.
• • Review and manage contract and tender documentation.
• • Work with procurement platforms and required process records.
• • Coordinate documentation and follow-up across administrative steps.

Banking Customer Support

Operational banking support focused on customer service, issue handling and regulated process execution.

• • Assist customers with queries related to banking products and processes.
• • Manage operational tasks linked to fraud alerts and KYC checks.
• • Support regulated banking workflows with attention to accuracy and response times.

Technical Support Operations

Technical support operations role combining incident handling, service coordination and field visit scheduling.

• • Support day-to-day technical operations related to alarm service incidents.
• • Help resolve customer issues and coordinate the appropriate response.
• • Organize appointments and follow-up for technician visits.